Policies
Privacy Policy
New Phoenix, Inc. knows that you may have concerns about privacy while online shopping or surfing the Internet. This Privacy
Policy describes how we use and do not use information provided to us at new-phoenix.com, and the steps we take to protect it.
Information We Collect Online
- When you make a purchase, we ask for your name, address, phone number, e-mail address and other information necessary to fulfill
and track your order. For billing purposes, we also need your credit card type, number, expiration date and billing address for the
card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).
- When you visit new-phoenix.com, small text files known as "cookies" will be stored on your computer's hard drive. A cookie allows
us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers
and information about your first and last visits, number of visits, shopping cart contents and affiliate referrers. You may set your
Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete
our cookies, you limit our ability to personalize barcodebonanza.com for your next shopping visit; however, deleting a cookie will
not prevent you from shopping and purchasing at our site in the future.
- We also may collect certain technical information from your computer. This technical information may include your Internet Protocol
(IP) address, your computer's operating system, browser type and the address of a referring web site, if any. Except in the case of
IP addresses, this technical information cannot be used to identify you. Further, we do not normally use IP addresses to identify
anyone. We may do so, however, to identify unauthorized activities.
What We Do With Your Information?
Information collected on new-phoenix.com may be used in the following ways:
- Schedule deliveries of merchandise that you purchase online.
- Bill your credit card for your purchases.
- Confirm and track your orders.
- Revise our web site design based on anonymous information about our site visitors.
Keeping Your Information Safe
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by
unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other
networks connected to the Internet.
All information transmitted through new-phoenix.com is stored on our secure server. We use Secure Sockets Layer (SSL) technology,
which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to
encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should
display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our
web site, such as during the Checkout process.
If you should have any questions about our Privacy Policy or the safety of your information, please either e-mail us or call
toll-free: 888-835-4618.
Return & Order Cancellation Policy:
Absolutely no return will be considered after 21 days from delivery date for all our products. 25% Re-stocking Fee and other
applicable fees apply on all returns for non-defective items.
We accept returned merchandise for a full refund (less shipping cost both ways) only for defective item(s)
which are not repairable or replaceable by us.
If a customer claims that an item is found defective upon delivery, the customer must accept a brand new replacement unit or item with
similar condition from us. If at that point the customer decides to cancel the order within 15 days, the customer will be charged 20% of
the invoice value for re-packaging and handling / order processing fee, all shipping costs, credit card charges and other applicable
costs associated with the transaction. All applicable deductions will be deducted from the refund amount.
All approved return products must be in the original box, well packaged, resalable and should include all the items shipped with the
product. You will be charged for missing or damaged items. All return products must include a company RMA (Return Merchandise
Authorization) number which will be issued by us at the time of approval. Return must be made within 5 days after receiving your
RMA number. Customer is responsible for shipping costs to return the item to us. COD returns and returns without an RMA number
will be rejected at the time of delivery.
For all warranty repairs and after warranty repairs, the customer must obtain an RMA number prior to returning the item to us. Without an RMA number,
the shipment will be rejected. Warranty is void if the item is found to be misused, mishandled, disassembled or operated outside the guideline
provided in the user manual.
No refund will be made for products that are opened & used, not resalable or received in damaged condition (condition will be determined by us
or our appointed third party or shipping company).
All sales are final for spare parts purchases. No return will be accepted on these items.
For all approved return items, we will refund the amount (less deductions) either to your credit card or via refund check. Refunds will
be issued within 30 days of returning items according to RMA guideline.
Customers must open the box and test the product upon delivery. Customers must report all shipment damages and defective claims within
5 days from delivery. We will not consider and process any shipment damages or defective claims after 5 days from the delivery date.
After 5 days, all items will fall under standard product warranty.
If any order is placed due to an error/ misunderstanding, you must cancel your order within 24 hours from placing. However, if
cancellation is requested after 24 hours, you will be charged a 3% order processing & documentation Fee. If an item is shipped and
refused by customer, the shipment is subject to a 20% re-packaging & handling free, credit card charges as well as deduction of shipping
cost for both ways. If item is already produced at the factory and order cancellation is received during this time, any refund is
subject to a 25% deduction. The deducted amount will be adjusted from refund amount. No exception will be made. These rules apply to
all products listed in this website.
Forms of Payment:
CREDIT CARD CHARGES ARE MADE SECURELY OFFLINE. We do not process any credit card transactions over internet for security reasons.
We process your credit card securely offline.
We accept VISA, MASTERCARD, AMEX, DISCOVER, MONEY ORDER, BANK CASHIER'S CHECK AND BANK WIRE TRANSFER.
There is no surcharge for purchases made using your credit card. We do not accept any international credit cards.
We usually ship to the billing address of the credit card or the address you have filed with the credit card issuing bank. If billing
address is different from shipping address, then you must include the shipping address as an alternative shipping address with your
credit card company. Incorrect information and discrepancies may delay in processing or a cancellation of your order.
Status of Your Order:
Once you have placed your order, you will be notified our acceptance via email by one of our associates. You will also be notified if
the item is back-order or out-of-stock at the same time. When your item is shipped, you will be notified via email with shipping info
within few days.
Typographical Error & Changes:
All product information published in our store is provided by suppliers and manufacturers of the respective product(s). We try very
hard to maintain accuracy & fair representation of each of our item, but errors may occur. Therefore, New-Phoenix, Inc. must not be
held responsible for any kind of typographical error or misunderstanding. Please call us if you have any questions about specification
or specific product performance prior to placing your order. Specifications and prices are subject to change without prior notice to our
customers. We reserve the right to cancel any order due to any price changes, unavailability or specifications of our products.
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